Keeping you up-to-date. 

We always aim to provide you with a fast and reliable platform. However, sometimes things happen that might affect the service we offer you. We'll keep you up-to-date on any issues on this page. If you have any issues to report, please email aegoncofundsadministration@aegon.co.uk

Access and security

Issues to be resolved

Description Interim process Target resolution date Last updated

Currently no issues to report

FAQs

Description Interim process Target resolution date Last updated

Joint holders who both have access to the customer dashboard will each need to have their own email address to enable their login for the protection of your data.

You can easily set up an email address, or you could also create an alias linked to your main email account if you don't want two separate addresses - click for help setting up aliases for gmail and outlook.

N/A

08/05/2018 at 15:00

Client Info

Issues to be resolved

Description Interim process Target resolution date Last updated

Currently no issues to report

FAQs

Description Interim process Target resolution date Last updated

When reviewing the transactions tab on your product page, you may see a number of technical transactions which have a net neutral impact.

If you require an explanation as to what these transactions are, please speak to your intermediary.

N/A

07/05/2018 at 22:00

Some customers have been looking for their historical transactions on the product summary view.

A full view of your post-upgrade Aegon transaction history, including unit pricing, is available by selecting 'investment fund trading view' under the 'Transactions' tab on the product summary view.

A simplified Cofunds transactions history is also available here, but for unit pricing queries please call us on 0345 604 4001.

N/A

15/05/2018 at 11:00

Transact and Manage

Issues to be resolved

Description Interim process Target resolution date Last updated

The online process to manage regular contributions on ISA or GIA is not currently available.

Please speak to your intermediary.

By 21 May 2018

08/05/2018 at 11:00

FAQs

Description Interim process Target resolution date Last updated

When investing by debit card, the amount isn’t appearing immediately against your product holding on the website, despite a confirmation from World Pay being received.

Payments will appear on your account and can then be invested when the payment has cleared.

N/A